Privacy Policy
At Auraya.ae, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website, mobile application, and related services.
When you visit Auraya.ae, we may collect personal information such as your name, email address, phone number, billing and shipping address, account details, and information required to process your orders. We also collect non-personal information, including your browser type, device information, IP address, pages visited, and website usage statistics, to improve our platform, enhance user experience, and maintain the security and performance of our services.
The information we collect is used to process and deliver your orders, provide customer support, communicate order updates, improve our products and services, personalize your shopping experience, and send promotional offers or marketing communications where permitted by law. You may unsubscribe from promotional communications at any time.
Auraya.ae respects the confidentiality of your personal information and does not sell, rent, or trade your personal data with third parties. Your information may be shared only with trusted partners such as payment service providers, delivery companies, technology service providers, or government authorities when required by applicable laws and regulations. These partners are authorized to use your information only for the services they provide on our behalf.
For your security, Auraya.ae does not store your credit or debit card details. All online payments are processed through secure third-party payment gateways that comply with internationally recognized security standards to protect your financial information.
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and provide a better browsing experience. You may disable cookies through your browser settings; however, doing so may affect certain features of the website.
We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can guarantee absolute security.
Auraya.ae may include links to third-party websites or services for your convenience. We are not responsible for the privacy practices, content, or security of those external websites, and we encourage users to review their respective privacy policies before providing any personal information.
Our website and mobile application are intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.
If you use the Auraya.ae mobile application, you may choose to grant permission to access your device's photos or videos solely for uploading profile pictures, product images, reviews, or other user-generated content. These permissions are used only when you initiate an upload and are never used to access your files without your knowledge or consent.
Auraya.ae may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any revisions will become effective immediately upon being published on this page, and we encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.
If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact the Auraya.ae customer support team through the contact information provided on our website.